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Lucy Arnold

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Additional Information
Membership Number: 723

Hello, my name is Lucy and I offer online therapy to individuals via Zoom and telephone.

There are many different reasons for considering counselling such as a current stressful work environment or a difficult relationship or perhaps a loss or disappointment or trauma in the past. You may not fully know your reason for seeking counselling but feel that talking with someone may help. My experience with the individuals with whom I have worked has shown that counselling has been hugely beneficial.

I believe the quality of the counselling relationship that we create during our work is the most valuable aspect of therapy. This involves an authentic and confidential space where you can feel heard, understood and safe to explore your feelings. The process of reflection, within the context of a trusting relationship, can help you to become more aware of your experience, gain understanding of yourself and your relationships and this can facilitate change.

I use an integrative approach which means that I have been trained in, and can use, several different counselling approaches and then tailor my approach to your unique circumstances and needs. At times it can be helpful to explore your past, at other times it is helpful to explore current feelings; sometimes it can be helpful to draw connections between the past and the present. Some of the approaches I use include person-centred, psychodynamic and cognitive behaviour therapy (CBT).

My aim is to be open, fair and to give everyone an equal service, recognising and valuing different needs. I work to the BACP and ACC Ethical Frameworks for counselling. I am an Registered Accredited Member of BACP and ACC for face to face counselling and a qualified online therapist with ACTO.

I offer an initial 15 minute telephone consultation before any work begins, and then potentially an initial session. The initial session helps us both to consider if I am the right counsellor for you.


Therapists Information
Counselling / therapy models / approaches:

Integrative including person-centred, CBT, existential, psychodynamic, attachment theory, compassion focussed

Special Interests:

Existential issues
Relationship issues
Self esteem

Face to face training:

Ongoing CPD per year covering depression, anxiety, stress, existential coaching, embodied hope.

OCST 4 Face to Face Supervision Module 2021

Wellbeing Coach Certificate 2017

Dip HE Integrative Counselling, Roehampton University 2013

Certificate in Bereavement 2001

MSc Molecular Genetics with Counselling, Imperial College 2001

Certificate in Person Centred Counselling 1997

BSc (Hons) Psychology City University 1995

Online training:

OCST 4 Online Counselling Audio and Webcam – Distinction October 2020

Professional organisation memberships :

ACTO November 2020
Registered Member BACP (Accred) January 2018
Registered Member ACC (Accred) May 2015

Code of Ethics adhered to:


Description of my therapy services: Online, Face to Face
Experience of working online:

In 2018 I established a private practice in the City of London where I worked with corporate clients. Since March 2020 I have worked online. I'm registered as an approved practitioner with AXA and Cigna private health providers.

I work with the NHS Covid-19 Staff Counselling Service which offers 8 free counselling sessions to NHS, ancillary and paramedics who have been impacted by the pandemic.


Voice only (telephone)


£70 for 50 minutes
with concessionary rates and bursaries for a few places

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