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Below are questions that we are often asked at ACTO. We have divided these into ACTO Good Practice Notes for Therapists followed by FAQ.

If you would like us to address a question please contact us. 

ACTO Guidance Notes for therapists

Frequently Asked Questions


Is “Asynchronous Therapy” (email) or text-based synchnonous (live chat or instant messaging) considered “therapy”?


Is there any guidance around when email / SMS correspondence with a therapist can be called therapy (e.g. are there any components that must be present?).


I previously completed an online counselling certificate with an online training provider some years back, and I was wondering whether this would be suitable to become a member of ACTO?