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Acto minimum criteria for qualifying courses

All ACTO Online Training Providers offer a range of online therapy training courses.  To be eligible for ACTO Online Training Provider membership a training organisation must offer at least one course that meets the ACTO minimum criteria that would qualify students to be eligible for ACTO Professional membership. The basis as a minimum for this criteria is that the course includes:

  • A minimum of 80 hours’ certified training
  • Training across all four formats: video, audio, email and live chat
  • The criteria set out in the BACP Stokes (2016) Telephone and E-Counselling Curriculum

Please note that Professional Members are only accepted if they have completed a course fulfilling these criteria, and if in doubt about a course’s suitability the Online Training Provider will be asked to provide evidence that it reaches the minimum criteria.

We encourage current members who have not reached this level to consider upskilling to this level as a minimum.

A minimum standard is a FLOOR upon which we stand but must never go below. It is NOT and (must never be allowed to be) a ceiling which cannot be exceeded.” (Welbourne, J, 01/10/03)


Stokes, A. (2016). A research-based current framework for telephone and e-counselling:  Telephone and E-Counselling Training Curriculum. Lutterworth: British Association for Counselling and Psychotherapy. 1st February 2016. [Last accessed 06/07/2019]

Welbourne, J, private communication with Pip Weitz. 01/10/03.

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