ACTO CORE-Net Pilot AGM report

CORE or Clinical Outcomes in Routine Evaluation are a widespread means of monitoring client psychological well-being. The paper forms have been used in psychological therapies for many decades and have provided face-to-face therapies with measures of efficacy and outcomes.

Despite the advances in online therapy, the utility of these types of questionnaires to assess clients’ well-being, has been largely limited to face-to-face therapy as the logistics of giving and receiving paper questionnaires in on-line therapy hasn’t been practical. CORE Net is the digitalised version of CORE forms and the pilot aims to explore using this software in our online therapy practice to evaluate its feasibility.

CORE Net is currently one of the most widely-used software systems used in UK counselling and psychotherapy. The client receives an email invitation to complete a digital CORE form and these can be used at the beginning, the end and before each session of therapy. There is a system of in-built flags and graphs within the therapist’s CORE-Net portal that indicates when a client’s risk has elevated so that safeguarding measures can then be taken.

The ACTO CORE Net pilot is comprised of a small group of trained and experienced online therapists who are all members of ACTO and have volunteered to assess the practical and clinical potential of digitised measurement for potential adoption as national standard practice. We will be using a mix of existing clients, and volunteer clients recruited for the purposes of this study, over a period of ten weeks.

 Any information that is derived from these questionnaires will be entirely anonymous and confidential. Aggregated anonymous data derived from this study may also be used in research papers.

Timeline for Pilot

Our evaluation process will consider the usefulness of CORE Net to the experience of online therapy. What the expected benefits may include are:

  • Means to evidence-base the efficacy of online therapy, including the differing formats ie efficacy of webcam, live chat etc
  • Put clients’ well-being firmly at the centre of our work online, with a means for clients to indicate how they have been over the previous week which can be discussed in the session.
  • Provide a tool for the firm and robust safeguarding around online therapy

Download the Word version here

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